Millwork Distributors Inc is a privately held company in the Building Material Industry providing market leading products through wholesale distribution and fabrication. We are a leader in the industry and on a very aggressive growth pattern. MDI is respected and established with our customer base and vendors alike. We offer competitive wages with a complete benefit package including, health, 401K and vacation along with the ability to bonus. We operate under a TEAM culture and growth within our organization is not only available it is encouraged. Become a part of the MDI TEAM!
Customer Service Representative
Job Description Overview:
Customer Service Representative (CSR) is the primary contact within our organization for our clients. They are the knowledge and the resource our customers depend on a daily basis to deliver outstanding Customer Service. They are accountable for understanding our product offering and production capabilities. You are more than an order taker, you are a consultant to our client’s everyday business.
CSR at MDI responsibilities:
- Provide outstanding customer service to our business partners.
- Ability to multi task; manage both phone and email correspondence.
- Understand our product offering and production capabilities.
- Process orders with efficiency and accuracy.
- Be a consultant, provide solutions to our customers needs and solve problems.
- Be an ethical business partner to our vendor partners and customers.
- Maintaining a positive attitude and strive to be a leader within our culture.
- Perform additional duties and follow directions instructed by management.
Job Requirements for CSR
- Previous customer service experience. Understanding of Building Materials is a plus but not required.
- Strong verbal and written skills.
- Exceptional attention to detail.
- Ability to multi-task.
- Professional demeanor and accountability.
- Ability to work in high pressure, fast pace environment.
- Ability to work from a desk station in a sitting position for extend period of time.
- Work in an open environment and maintain concentration in a highly busy and noisy space.
- Ability to lift and move 5-20 lbs if needed.